To whom it may concern,

The camera (PowershotSD 700 IS Digital Elph) that I purchased on October 1st has a problem where the lens will not retract. I had placed the camera into my pocket and the lens extended while in my pocket. When I then went to retract it by turning the camera off the lens would not retract into the camera. It gives a message like “Lens error”. I am unable to do anything that eliminates this error or allows the camera to operate.

I spoke with a customer service representative who suggested that I send the camera to this address for repairs or replacement as it is still under warranty. Enclosed with this letter is the camera with its original accessories, the sales receipt, and a copy of the warranty card. Please call me to confirm receipt of the item.